QUESTIONS
culture
WHAT TYPE OF DOG IS BEST SUITED FOR THIS EXPERIENCE?
ARE SMALL DOGS ALLOWED ON PROPERTY?
WHAT ARE YOUR EXPECTATIONS OF DOG OWNERS?
WHAT IS YOUR APPROACH TO HANDLING DOGS IN YOUR CARE?
WHAT IS THE BIGGEST ISSUE MY FAMILY WILL ENCOUNTER?
health and safety
WHICH VACCINATIONS DO YOU REQUIRE?
HOW DO YOU HANDLE UNEXPECTED BEHAVIORAL ISSUES?
WHAT HYGIENE PROTOCOLS DO YOU FOLLOW?
DO YOU ADMINISTER MEDICATIONS?
DO YOU ACCOMMODATE SPECIFIC DIETARY NEEDS?
HOW DO YOU PROTECT DOGS FROM FLEAS, TICKS, AND PARASITES?
IS THERE A PROTOCOL FOR MEDICAL EMERGENCIES?
security
HOW DO YOU PREVENT UNAUTHORIZED ACCESS TO THE FACILITY?
DO YOU USE VIDEO SURVEILLANCE SYSTEMS?
HOW DO YOU TRACK EACH DOG’S WHEREABOUTS?
transportation
WHAT VEHICLES DO YOU USE TO TRANSPORT DOGS?
HOW DO YOU ENSURE MY DOG’S SAFETY WHILE IN TRANSIT?
CAN I SCHEDULE SPECIFIC PICK-UP AND DROP-OFF TIMES?
WILL I RECEIVE NOTIFICATIONS WHEN MY DOG IS EN ROUTE?
communication
WHAT UPDATES WILL I RECEIVE?
HOW WILL WE COMMUNICATE DURING PICK-UP AND DROP-OFF?
WHAT ARE THE BEST WAYS TO COMMUNICATE WITH THE FACILITY?
facilities
WHERE WILL MY DOG EAT AND SLEEP DURING THEIR STAY?
WHAT TYPE OF BEDDING IS USED IN THE RESIDENTIAL FACILITY?
DO THE DOGS PLAY OUTSIDE DURING RAIN OR EXTREME COLD WEATHER?
IS YOUR FACILITY CLIMATE-CONTROLLED?
pricing
WHAT IS THE NIGHTLY COST OF BOARDING?
WHAT IS THE PRICE OF THE DOOR-TO-DOOR SHUTTLE SERVICE?
ARE THERE ANY ADDITIONAL FEES?
DO YOU HAVE DIFFERENT RATES FOR HIGH-DEMAND PERIODS?
booking a stay
HOW DO I MAKE A RESERVATION?
CAN I TOUR THE FACILITY PRIOR TO MY DOG’S STAY?
IS THERE A MINIMUM-NIGHT STAY REQUIREMENT?
WHEN DO YOU CONDUCT THE TEMPERAMENT TESTS?
WHAT ARE YOUR DESIGNATED PICK-UP AND DROP-OFF DAYS?
daily activities
WHAT ACTIVITIES WILL MY DOG PARTICIPATE IN EACH DAY?
HOW DO YOU KEEP MY DOG ENGAGED DURING THEIR STAY?
ARE DOGS GROUPED BY SIZE, ENERGY LEVEL AND PERSONALITY?